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Application of this policy
What is personal information
Collection of personal information
In order to use certain features of our services you must first complete a registration process and establish an account (“Account”). During registration for your Account you will be required to provide basic information such as your company name, name, address and email address and establish a password. VPCL will retain this information and associate it with your Account. In addition, to place an order for services, VPCL will require that you provide payment information such as credit card numbers and billing addresses and VPCL will also acquire your IP address. Credit card information, including the card number, expiry date and security code, is securely collected by us and passed directly to payment processors over a secure socket layer (see the section entitled ”Bambora” below).
Use of your personal information
You acknowledge that VPCL may use personal information that you voluntarily disclose to us to:
- Provide you with information about new products, services, newsletters, informative e-mails, and research on future product ideas or improvements;
- Assist us in creating or providing content that is relevant to you;
- Provide you with special offers that may be of interest to you and to improve your experience on our Web sites or with our services;
- Assist us in creating better services to meet your needs;
- Allow you to purchase and download information, obtain access to services or otherwise engage in activities you select;
- Provide you with technical support;
- Help you quickly find software, services or product information important to you;
- Send transaction-related communications such as welcome letters, and product/service order confirmations. VPCL may also send you surveys or marketing communications to inform you of new products or services or other information that may be of interest; and
- Reports on clinic consumption of products.
You may always choose not to provide personal information, but if you so choose, our products and services may not be available to you. You agree that you are under no obligation to provide us with this information and can access many aspects of our Web sites without providing us any personal information.
While using the service and Website, you may have opportunities to post reviews or other personal information in public forums at your own discretion. Please understand that when you post such information, it is made public and is not subject to this policy.
You should exercise caution when deciding to disclose any personal information in a publically available forum such as the Web site and agree to indemnify VPCL for any damages or claims resulting from any of your postings. VPCL is not obligated to monitor postings and at its discretion may remove any content submitted.
Disclosure of your personal information
- VPCL may disclose your personal information with your prior consent;
- VPCL may be required by law to disclose personal information without your consent in the event of emergency situations or when required by government or other legal authority;
How to opt-out / withdraw consent
You can withdraw your consent for the use of your personal information at any time by deleting your Account. Information may be retained by VPCL for audit or archival purposes or as required by applicable federal and provincial laws.
If you do not wish to receive marketing communications, you may follow the “unsubscribe” instructions included within each e-mail communication or by selecting or deselecting (depending on the service) the appropriate option in your Account settings. Please keep in mind that, even if you choose not to receive marketing communications, you will continue to receive transactional or account communications related to services or products that you have requested (e.g. purchase confirmation e-mails and receipts).
How long we keep Personal Information
VPCL maintains information about you for as long as we provide service to you, and longer for related business activities. After information is no longer necessary for our business purposes, we destroy the information unless there is an outstanding request or order to preserve the information.
Safeguards we have in place
VPCL stores and process your personal information on our computers principally in Canada. VPCL employs reasonable managerial and technical measures to ensure that your personal information is secure. In addition, our dedicated team of information technology professionals works to maintain data accuracy and prevent unauthorized access to sensitive information. Unfortunately, no security system can be guaranteed to be 100% secure. Accordingly, we cannot guarantee the security of your personal information and cannot assume liability for improper access to it. The Internet is not a secure medium and you acknowledge and agree that the privacy of your e-mail communication and personal information can never be guaranteed as any e-mail communication may be lost, intercepted or altered. By using our Web sites, or providing personal information to us through any means, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our Web sites and our services.
Safeguards we have in place
This Web site and Service is not intended for use by children, especially those under age 13. No one under age 13 is allowed to register for the Service or provide any personally identifiable information or use our social, community and public discussion areas, photo and video galleries, bulletin boards, forums, chats, blogs, personal/job search and other classified ads, and elsewhere. Minors between the ages of 13 and 17, inclusive, must get the permission of their parent(s) or legal guardian(s) before making purchases, including subscriptions, on this Service.
Access to your personal information
You are responsible for updating and maintaining the truth and accuracy of the personal information you provide to us relating to your Account. If you want to update the personal information, you have provided to us, you should do so by emailing our Privacy Administrator (see address information below).
You can ask to see your personal information. If you want to review, verify or correct your personal information, please contact our Privacy Administrator. Please note that any such communication must be in writing. Generally, your information is kept at our corporate offices in St Marys, Ontario, Canada (see address information below).You are responsible for updating and maintaining the truth and accuracy of the personal information you provide to us relating to your Account. If you want to update the personal information, you have provided to us, you should do so by emailing our Privacy Administrator (see address information below).
When requesting access to your personal information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the personal information that we hold about you. We may charge you a fee to access your personal information; however, we will advise you of any fee in advance. If you require assistance in preparing your request, please contact the office of our Privacy Administrator.
Your right to access the personal information that we hold about you is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information that we hold about you. In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices.
In the event that we cannot provide you with access to your personal information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.
Access to your personal information
Our Web sites are connected by “hyperlinks” to other websites. You acknowledge and agree that VPCL makes no representation, warranty, covenant, or claim regarding, and VPCL expressly disclaims and denies any responsibility or liability for, directly or indirectly, the privacy practices on any third-party website or resource accessible by hyperlink from our Web sites. You agree that the inclusion of any such hyperlink does not suggest, represent, warrant, covenant or imply that VPCL monitors, endorses or exerts any control over such website or linked resource whatsoever. You agree that VPCL provides these hyperlinks to you only as a convenience, and the inclusion of any hyperlink does not suggest, represent, warrant, covenant or imply affiliation, endorsement or adoption by VPCL of any such website or linked resource whatsoever.
When you leave our Web sites, you acknowledge and agree that our terms and policies do not govern your access to, and use of, other websites. You acknowledge our recommendation to review the applicable privacy and data gathering practices, of any website or linked resource to which you navigate from our Web sites.
VPCL uses Bambora (http://bambora.com) as the payment processor for our services. You acknowledge and agree that VPCL may disclose personal information to Bambora such as your name and email address so that Bambora may contact you directly for personal information such as credit card information.
You acknowledge and agree that VPCL makes no representation, warranty, covenant, or claim regarding, and VPCL expressly disclaims and denies any responsibility or liability for, directly or indirectly, the privacy practices in regard to any personal information that we disclose on your behalf or you provide to Bambora directly or any other party in relation to purchasing a product or service from our Web sites.
You acknowledge and agree that our terms and policies do not govern any other party.
You acknowledge our recommendation to review the applicable privacy and data gathering practices, of any third party to which you provide personal information.
Any services provided by VPCL is controlled and operated by us from Canada with servers in the cloud, and we do not intend that our services subject us to the laws or jurisdiction of any state, country or territory other than that of Canada. We do not represent or warrant that the services, or any part of the services, are appropriate or available for use in any particular jurisdiction. Those who choose to access the services do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. We may limit the services’ availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion.
Inquiries or Concerns?
- 485 Queen Street West, PO Box 1150
St. Marys, Ontario N4X 1B7